I Group Ltd.
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1. I have been charged for 1600 kgs of freight, but my shipment only weights 850 kgs. Why the difference?

Ans: Your chargeable weight was 1600 kgs due to the dimensions of your shipment. All dimensions are multiplied and divided by a standard formula and the sum of that is reflected in volume weight. If that volume weight exceeds your actual or gross weight you will be charged for whichever is the higher weight.

2. What must I do when I am told that I must legalize my export?

Ans: All export documents must be presented to the receiving country's consulate / ministry of exports, etc to have each document stamped with the official seal of that country prior to exportation.

3. How do I determine the "volume weight"?

Ans: Volume weight is determined by using the following calculations for those shipments with dimensions in centimeters: (Length x Width x Height) divided by 6000 = volume in kilograms.

4. Do all ocean shipments require an original OBL to be surrendered prior to delivery?
Ans: In most cases, this is required. The seller has the option of requesting an "express bill of lading" which will allow for the release of the cargo without the original ocean bill of lading.

5. Are my airfreight charges based on the actual weight of the cargo only?

Ans: IATA regulations state that the cost of airfreight must be calculated on the "chargeable" weight. IATA defines the "chargeable weight" as the actual gross weight or the volume weight, whichever is greater.

6. How come my freight did not make the connection from Amsterdam to Tokyo - I did?

Ans: The time between transfers for passengers and cargo differ greatly. While passengers can have schedules with even a ? hour to an hour to spare between flights, with cargo it takes a minimum of three-five hours from arrival of one airplane to another. Freight off one airplane might have multiple destinations and has to be transferred. Also, the location on the arrival aircraft could be a factor. This has to do with the balance of the airplane, position goods were loaded in, size of freight and containerized or not.

7. When does the carrier’s liability begin and end?

Ans: The Company shall be liable for loss of or damage to the goods occurring between the time when the Company takes the goods into its charge and the time of delivery.

8. What is a Freight Forwarder...?

Ans: The best description of a freight forwarder is a "travel agent for freight". We take the information you give us on your time frames and equipment needs and we arrange for the gear to be at the place you need it to be, when you need it to be there. We try to take all the guess work and headache out of the transport side of it for you. We make all the necessary arrangements with all of the appropriate government documentation and paperwork as required. We set up the pickup and delivery of your equipment to meet the time frames of use. Basically all you, the client, have to to do be sure the gear is packed and ready to go, we do the rest. Whether is is one keyboard or 50,000 kilos of equipment, we do it all.

9. What is logistics?

Ans: As a management discipline, logistics plans, organizes implements and controls the flow of goods and information from procurement via production to distribution. Numerous extra services, such as repacking, scanning, customs clearance, track & trace or IT co-ordination, often have to be provided in addition to the pure transportation of goods. The value chain from procurement to distribution is called the supply chain. The work of a logistics company may involve only a small part of this supply chain (starting with pure transport services) or a larger part of this chain offering complex, IT-supported co-ordination or the co-ordination and control of the entire chain for a customer, known as supply chain management (SCM). SCM is the highest stage of value-added and the most complicated logistics task.

10. What are Incoterms ?

Ans: Incoterms provides a set of international rules for the interpretation of the most commonly used trade terms in foreign trade. It relates to namely the contract of sale. It also deals with a number of identified obligations imposed on the parties such as the seller's obligation to place the goods at the disposal of the buyer or hand them over for carriage or deliver them at destination-and with the distribution of risk between the parties in these cases.

11. Does your company arrange for Factory Pick-ups?

Ans: We are geared to provide door-to-door logistics movement to the exacting requirements of our customers. Our expertise and experience enables us to extend these services to our local as well as our international customers.

12. What is Cargo Insurance and why would I need it?

Ans: Most people are under the impression that if they put their goods on truck/boat/plane/train... that carrier is responsible for that merchandise. Unfortunately, that is very far from being true. All carriers have in very fine print on their paperwork stating exactly what they are liable for. If you took the time to read that fine print you would likely find that what they are responsible for is very limited. Imagine your surprise when you file a damage claim! Any good Forwarder or carrier should explain the limits and should also make you aware of the availability of cargo insurance. In most cases it is less expensive to purchase that insurance direct from your normal insurance carrier, but in those cases where that option is not available, Cargo insurance is highly recommended and we recommend that you take it yourself as just in case you need to liaise with the insurance company, you are satisfied first hand.

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